Refund policy
- Subscription Refunds
Given the nature of our digital services, we do not typically offer a refund or credit on a purchased subscription unless required under applicable consumer law.
- Change of Mind
Please choose your subscription carefully. We do not offer refunds if you change your mind or choose the wrong subscription plan.
- Service Disruption
In the unlikely event of a significant disruption to our service (a disruption that lasts more than 48 hours), we will consider requests for a partial refund. The refund will be proportionate to the duration of the service disruption.
- Cancellation
You can cancel your subscription at any time by accessing your account settings. Once cancelled, you will continue to have access to your subscription until the end of your billing cycle, but you will not be charged for the following cycle.
- Changes to This Policy
We may occasionally update this Refund Policy. When we do, we will also revise the "last updated" date at the top of this Refund Policy. Your continued use of our services after such changes will be subject to the then-current policy.
- Contact Us
If you believe that a mistake has been made in your subscription billing or you wish to request a refund under the terms of this Refund Policy, please contact us at support@tebogoiamgym.com.
Please include the following details:
Your full name
Your subscription type
The reason for your refund request
We will assess your request and return to you within a reasonable timeframe.
By subscribing to Tebogo I am Gym, you acknowledge that you have read and understand this Refund Policy.
